Privacy Policy

Aurelius Grand Resort & Casino

Last updated: July 30, 2026 · Effective: July 30, 2026

1. Introduction

Aurelius Grand Resort & Casino ("Aurelius Grand", "we", "us", or "our") is committed to protecting the privacy of our guests, visitors, and online users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

By visiting our website at aureliusgrand.ca, using our services, or making a reservation, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of personal information:

  • Identity Information: Full name, date of birth, government-issued identification number (where required by law for casino access).
  • Contact Information: Email address, phone number, mailing address.
  • Reservation & Stay Information: Check-in and check-out dates, room preferences, dining reservations, special requests.
  • Payment Information: Credit or debit card details (processed securely via our PCI-DSS compliant payment provider; we do not store full card numbers).
  • Gaming Information: As required under Ontario gaming regulations administered by the Alcohol and Gaming Commission of Ontario (AGCO).
  • Technical Information: IP address, browser type, device identifiers, and website usage data collected via cookies and analytics tools.
  • Communications: Records of correspondence you send to us, including enquiry forms and email messages.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process reservations, manage your stay, and provide requested services.
  • To communicate with you about your booking and respond to enquiries.
  • To comply with legal and regulatory obligations, including gaming regulations under Ontario law.
  • To send promotional communications and special offers, where you have provided consent.
  • To improve our website, services, and guest experience through analytics and feedback.
  • To prevent fraud, ensure safety, and protect the security of our resort.

4. Disclosure of Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who assist us in operating our website, processing payments, managing reservations, and delivering services (all bound by confidentiality agreements).
  • Regulatory Authorities: The Alcohol and Gaming Commission of Ontario (AGCO) and other government authorities as required by law.
  • Legal Obligations: When required by a court order, subpoena, or other valid legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Please see our Cookie Policy for full details on the types of cookies we use and how to manage your preferences.

6. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Guest reservation records are typically retained for seven years in compliance with Canadian tax and accounting regulations. Gaming-related records are retained in accordance with AGCO requirements.

7. Security

We employ reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit, restricted access controls, and regular security assessments. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Withdraw your consent to certain uses of your information (subject to legal and contractual restrictions).
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or priv.gc.ca.

To exercise any of these rights, please contact our Privacy Officer at [email protected].

9. Children's Privacy

Our website and services are not directed at individuals under the age of 19. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised Policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

12. Contact Our Privacy Officer

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact: